Lace & Grit is a made-to-order studio. Most products are created specifically for you after your order is placed and are shipped directly from one of our trusted production partners in the United States.
The time required to receive an order includes both production time and carrier transit time.
Where We Ship
We currently ship to addresses within the United States only.
We do not currently offer international shipping.
Processing and Production Time
Because our products are made to order, most orders are produced within approximately 2–5 business days before shipment.
Some specialty products may require additional production time. When applicable, longer processing estimates will be noted on the individual product page.
Business days do not include weekends or federal holidays.
Estimated Transit Time
After production is complete and the order has shipped, most packages arrive within approximately 2–5 business days.
Delivery time depends on the destination, product type, fulfillment location, carrier service, weather conditions, and seasonal shipping volume.
Production and delivery estimates are provided as a general guide and are not guaranteed.
Carriers and Tracking
Orders are shipped through a major U.S. carrier selected by the fulfillment partner based on the product, destination, and available service.
Once your order ships, you will receive a shipping-confirmation email containing available tracking information.
Please allow approximately 24–48 hours after receiving the shipping notification for carrier tracking information to begin updating.
Orders Containing Multiple Products
Products may be produced by different fulfillment partners or at different facilities. As a result, items from the same order may arrive in separate packages and on different delivery dates.
You may receive more than one shipping-confirmation email or tracking number for a single order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after production or fulfillment has begun.
Additional shipping or replacement charges may apply if an order is returned, lost, or delivered incorrectly because an incomplete or inaccurate address was submitted by the customer.
Order Changes and Cancellations
We begin processing orders as quickly as possible. If you need to request an order change or cancellation, contact us immediately at support@laceandgrit.com.
Changes and cancellations are not guaranteed once production has started.
Carrier Delays
Lace & Grit is not responsible for carrier delays caused by weather, natural disasters, transportation interruptions, incorrect routing, peak-season volume, or other circumstances outside our reasonable control.
We will be happy to help review available tracking information and assist with reasonable next steps.
Packages Marked Delivered
If carrier tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors whether they accepted the package.
- Contact the carrier for additional delivery details.
- Allow one additional business day, as some carriers scan packages before final delivery.
If the package still cannot be located, contact us at support@laceandgrit.com with your order number.
Replacement or refund eligibility for a package marked delivered will be reviewed on a case-by-case basis.
Lost Packages
If tracking has not updated for an extended period or the carrier confirms that a package was lost in transit, please contact us with your order number.
We will review the shipment information and work with the production partner or carrier to determine the appropriate resolution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging.
Approved claims will be handled according to our Refund & Returns Policy.
Shipping Questions
Questions about production, tracking, shipping, or delivery may be sent to:
Email: support@laceandgrit.com
